anubhai angaldas Securities Pvt. Ltd. Member: BSE - NSE - CDSL

Technology . Transparency . Trust

Investor Charter – Depository Participant
1. Vision:

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

2. Mission
  • To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.

  • To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.

  • To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

3. Details of business transacted by the Depository and Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://www.cdslindia.com/DP/dplist.aspx

4. Description of services provided by the Depository through Depository Participants (DP) to investors

(1) Basic Services


Sr.No. Brief about the Activity / Service Expected Timelines for processing by the DP after receipt of proper documents
1 Dematerialization of securities 7 days
2 Rematerialization of securities 7 days
3 Mutual Fund Conversion / Destatementization 5 days
4 Re-conversion / Restatementisation of Mutual fund units 7 days
5 Transmission of securities 7 days
6 Registering pledge request 15 days
7 Closure of demat account 30 days
8 Settlement Instruction Depositories to accept physical DIS for pay-in of securities upto 4 p.m and DIS in electronic form upto 6 p.m on T+1 day

(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include


Sr.No. Type of Activity /Service Brief about the Activity / Service
1 Value Added Services Depositories also provide value added services such as
  1. Basic Services Demat Account (BSDA)
  2. Transposition cum dematerialization
  3. Linkages with Clearing System
  4. Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP,demat of warehouse receipts etc.
2 Consolidated Account statement (CAS) CAS is issued 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3 Digitalization of services provided by the depositories Depositories offer below technology solutions and e-facilities to their demat account holders through DPs:
  1. E-account opening
  2. Online instructions for execution
  3. e-DIS / Demat Gateway
  4. e-CAS facility
  5. Miscellaneous services

5. Details of Grievance Redressal Mechanism

(1) The Process of investor grievance redressal

Sr.No.
1 Investor Complaint/ Grievances Investor can lodge complaint/ grievance against the Depository/DP in the following ways:

a. Electronic mode -

    (ii) Respective Depository’s web portal dedicated for the filing of compliant CDSL Portal
    The complaints/ grievances lodged directly with the Depository shall be resolved within 30 days.

b. Offline mode

2 Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration.

https://smartodr.in/login
3 Steps to be followed in ODR for Review, Conciliation and Arbitration
  • Investor should first approach the Market Participant for redressal of the complaint.
  • If the investor is not satisfied with the response of the Market Participant, they can escalate the complaint on the SEBI SCORES portal.
  • Alternatively, the investor may file a complaint on the SMARTODR portal for resolution through online conciliation and arbitration.
  • Upon receipt of the complaint on the SMARTODR portal, the relevant Market Infrastructure Institution (MII) will review the matter and try to resolve it between the Market Participant and the investor within 21 days.
  • If the matter cannot be resolved amicably, the investor may request the MII to refer the case for conciliation.
  • During the conciliation process, the conciliator will attempt to settle the dispute amicably within 21 days, extendable by 10 days by the conciliator.
  • If conciliation is unsuccessful, the investor may request the MII to refer the matter for arbitration.
  • The arbitration process will be concluded by the arbitrator(s) within 30 days, extendable by 30 days.

(2) For the Multi-level complaint resolution mechanism available at the Depositories


6. Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant



Sr.No. Type of special circumstances Timelines for the Activity/ Service
1
  • Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges.
  • Participant surrenders the participation by its own wish.
  • Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

    7. Dos and Don’ts for Investors


    8. Rights of investors


    9. Responsibilities of Investors

    10. Code of Conduct for Depositories

    11. Code of Conduct for Participants